Motadata Service Desk Software
Service Desk software to supercharge IT service operation
Motadata Service Desk software is an ITIL-aligned, PinkVERIFY Certified, IT Service Desk Built on DFIT (Deep Learning Framework for IT Operation) that helps you simplify customer service operations, improve agent productivity, and deliver lasting customer experiences
Service Desk Automation with Workflows
Get rid of manual repetitive tasks using intelligent workflow automation and time-consuming conversations with end-users about known issues.
- Create scenarios for specific incident types
- No code workflow builder to create multi-level workflows
- Manage technician workloads and trigger intelligent assignments
- Accommodate every use-case with our bot framework that allows integration with any 3rd party application
Service Level Agreements
SLA Escalation Management
Resolve tickets promptly based on priority, get notified on SLA breach, and measure SLA performance using SLA Management.
- Create multiple SLA policies and escalation criteria
- Auto-escalate tickets and notify key stakeholders on SLA violations with pre-defined automation rules
- Measure SLA performance using compliance reports to gain visibility into the service delivery
Virtual Agent
NPL Powered Virtual Agent
With NLP powered Virtual agent, minimize tickets with known solutions through automated, personalized responses and by providing access to the knowledge base, saving plenty of time for technicians to focus on pressing issues.
- Drag and drop conversation builder to create conversation flows
- Train multiple models with common search terms
- Create custom chat plugins to enhance functionalities
Multi-Channel
Support Multi-channel Self Service to improve employee experience
Allow end-users to raise tickets via multiple channels like a support portal, self-service portal, chatbot, phone, email, mobile app, and even third-party apps.
- Maximize user engagement by leveraging social channels like WhatsApp, MS Teams, etc. into self-service
- Allow users easy access to the service portal from our mobile app
- Make knowledge base accessible from the service portal via an advanced search
Mobile Application
On the Go Mobile application
Resolve incidents and address service requests on the go with our native motadata service desk mobile app. Enable users to create and track tickets from anywhere, anytime
3-dimension approach to providing better control to the requesters, approvers, and technicians.
- Manage all the IT and non-IT service requests with an intuitive interface
- Manage the end-to-end life cycle of service requests
- Optimize time & resources by accelerating approvals on the go
- Let your users be self-reliant with a knowledgebase
Features of Motadata Service Desk Software
Increase technician efficiency with intelligent automation, easy customizations, and intuitive UI
Auto-ticket Assignment
In-built AI-based load balancing algorithm supports automate ticket prioritization, categorization, and assignment to appropriate technicians.
SLAs and Escalation
Leverage automated SLA escalation to easily customize SLAs and deliver timely services and faster resolutions.
Self-service Portal
Enable end-users to easily create requests, track ticket status and approvals, and find answers to common issues by themselves.
Service Catalogs
Present available services by creating service items from templates with custom workflows, SLAs, approvals, tasks, and scenarios.
Workflow Automation
Streamline the resolution process with workflows based on certain criteria. Visualize multiple levels and actions through the drag-and-drop workflow designer.
Live chat channel
Enable end-users to get instant resolutions and facilitate better collaboration between support technicians with a live chat channel
Email to Ticket
Automatically create tickets from emails using email command and assign the ticket to an appropriate technician.
Smart Notification
Keep end-users, technicians, and key stakeholders in the loop about the entire ticket resolution process with custom notifications.
Active Directory Support
Create a network for Windows Active Directory to support password resets, account unlocks, and so on from the service desk portal.
Feedback
Track customer satisfaction index by easily capturing feedback for each resolved request.
Integration
Easily integrate the IT service desk with third-party applications to create and edit ticket requests using REST API.
Reporting and Dashboard
Obtain visibility into your service management processes with OOB reports and monitor service desk performance with a comprehensive dashboard.
DEPLOYMENT
Your Choice of Deployment
A Digital IT Service Management Solution Leveraging AI.
On-Premises
Private Cloud
Public Cloud
- AI-based Ticket Categorization
- AI-Driven Technician Workload Management
- Dynamic Form Rules for Service Catalog
- Multi-language Support
Download Corporate Brochure
Motadata IT Service Desk
Resolve Incidents Faster and Enhance End-user Experience with Innovative IT Service Desk software from Motadata
Product Demo
Motadata Service Desk software in Action With Bulwark Technologies
Resolve Incidents Faster and Enhance End-user Experience with An AI-enabled Service Desk Software that Enables Technicians to Provide Seamless Services, Decrease MTTR, Reduce Escalations, and Provide Exceptional Support to End-users with Flexible Practices and Intelligent Automation.
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Product Enhancement
The power of together with ServiceOps
Motadata ServiceOps is an ITIL-compliant ITSM platform built on DFITTM (Deep Learning Framework for IT Operation). Our unified platform includes PinkVERIFY IT Asset Management and Patch Management solution along with Service Desk to streamline business processes across the organization without needing third-party tools.
IT & Non IT Asset Management Solution
Automate the end-to-end life cycle of both IT and Non-IT assets distributed across different geo-locations, ensure compliance and tracking of Hybrid assets from a single platform.
Automated Patch Management software
Automatically scan, detect, analyze, and remediate all vulnerabilities across workstations and servers to manage and streamline the patch management life cycle.